Support Team
- Total activity 28
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 15
Activity overview
Latest activity by Support Team-
Support Team created an article,
DELIVERY INFORMATION
We ship worldwide! 🌎 TRACK YOUR ORDER Orders can be tracked at track.faileunion.com. Tracking information may take up to 5 days to be reflected. Please contact our support team if you require fu...
-
Support Team created an article,
CAN I SPLIT MY ORDER PAYMENT BETWEEN TWO DIFFERENT FORMS OF PAYMENTS?
Unfortunately that is not possible. All orders can only be paid with one mode of payment. So if you are using PayPal, you will not be able to use any other form of payment on that order. This also ...
-
Support Team created an article,
I WAS CHARGED TWICE FOR ONE ORDER PLACED.
Usually this happens to debit card holders. If you pay for your order with a debit card, your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-...
-
Support Team created an article,
CAN I HAVE MY ORDER SHIPPED TO A DIFFERENT ADDRESS INSTEAD OF MY BILLING ADDRESS?
You may choose a different shipping address for your order, however, the billing address on your credit/debit account or PayPal account must match the billing address on your order.
-
Support Team created an article,
WHEN CAN I EXPECT MY REFUND?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. ...
-
Support Team created an article,
HOW DO I EXCHANGE AN ITEM?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
-
Support Team created an article,
EXCEPTIONS / NON-RETURNABLE ITEMS
We do not allow returns based on the following: Products received without authorization Products purchased during a promotional sale period (more than 30% off) or on markdown/final sale. Acce...
-
Support Team created an article,
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
-
Support Team created an article,
OUR FIT POLICY
We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you re...
-
Support Team created an article,
DO YOU ACCEPT RUSH DELIVERIES? OR PICKUPS?
We currently accept rush deliveries for US customers only. However, due to the limited local stock inventory, only certain products will be available for rush deliveries. Please contact us first if...